C3 Analytix
Client-Centered Care Analytics
Make a Difference
Driving Better Patient Outcomes by Collecting and Translating Patient Feedback into Actionable Insights.
Our team has over 20 years of experience in healthcare research to help clients improve their patient experience and satisfaction.
What We Do
Automate the Client Experience Research Process
Automatic Client Sampling
Client Outreach & Follow Up
Data Collection & Analytics
Customized Reporting
(including CG-CAHPS workflows)
Easy to Follow Reports & Visualizations
Our Research Process
Client-Centered Analytics
Our research process accelerates your needs by offering a streamlined approach to client data collection, specifically aimed at improving healthcare service quality. Data gathering methods are tailored to your needs, including online web surveys, SMS text messaging, interactive voice response (IVR), Chatbots, and efficient document management for traditional mail surveys.
We specialize in enhancing your customer star scores by planning and strategizing around patient experience data. Using our purpose-built research platform, we conduct thorough patient surveys and analyze narrative feedback through advanced natural language processing. Our automated summaries provide clear insights into how changes in your services impact care experiences, empowering you to create targeted, data-informed improvements.
We have automated the documentation process for heavily regulated and audited patient survey feedback environments. Making our services ideal for the CG-CAHPS and to increase efficiency of existing CAHPS vendors’ workflows.
Our Services
How We Can Help
Survey Administration
We automate & streamline the data collection workflow across modalities
Generate Strategic Insights
Identify, analyze, monitor & report on client experience trends
Seamless Integration
We can integrate with your EMR or team workflow with ease
Host Locally or the Cloud
Our software allows your team to choose to host services locally or in the cloud to maximize data security
Compliance Adherence
All our services are conducted to comply to national data audit standards
Efficient Reporting
Generate results as interactive dashboards, emails, pdfs, presentations, and webpages
