Effective Date: November 3rd, 2024
C3 Analytix (“we,” “us,” or “our”) is committed to safeguarding the privacy and confidentiality of personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) (Privacy Commissioner of Canada).
1. Information We Collect
We may collect the following types of information:
• Personal Information: Includes your name, contact details, job title, and other identifiers provided during consultations or account registration.
• Health Data: Aggregated or anonymized patient feedback and survey responses used for healthcare analytics.
• Technical Information: Data such as IP addresses, browser types, and access logs collected automatically to enhance website functionality.
• Survey Data: Responses from surveys, including patient feedback and experience reports.
2. Purpose of Collection
We collect personal information for the following purposes:
• Service Delivery: To analyze patient feedback and generate reports that assist healthcare providers in improving client-centered care.
• Survey Administration: To design, deploy, and analyze survey responses aimed at enhancing patient experience management.
• Research and Development: To improve our platform, develop new features, and refine our analytics services.
• Compliance and Security: To ensure data handling complies with applicable laws and regulations, including PIPEDA, and to protect patient confidentiality.
3. Consent
By providing your personal information, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw consent, please contact us at info@c3analytix.com.
4. Disclosure of Information
We do not sell, trade, or otherwise share personal data with third parties except as outlined below:
• Service Providers: We may share information with trusted third-party providers who support our analytics services, such as IT support and survey deployment partners.
• Legal Obligations: We may disclose information to comply with legal obligations, court orders, or government regulations.
• Healthcare Providers: Aggregated and anonymized survey results may be shared with healthcare providers for the purpose of improving patient care services.
5. Data Security
We employ industry-standard security measures to protect your personal data against unauthorized access, alteration, or disclosure. Our data handling procedures comply with PIPEDA requirements, ensuring the highest level of confidentiality and security for sensitive patient data. Data is stored on secure servers, and access is restricted to authorized personnel only.
6. Retention of Information
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Anonymized data may be retained for research and analytical purposes beyond this period.
7. Access and Correction
You have the right to access and correct your personal information held by us. To request access or correction, please contact us at info@c3analytix.com. We will respond to your request within a reasonable timeframe.
8. Client Login Area
Our website includes a client login area that allows registered users to access specific services. Access to this area requires authentication, and we implement appropriate security measures to protect the information accessible through client accounts.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
10. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect or solicit personal information from children. If we become aware of any such data, we will take steps to delete it.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or relevant laws. Updates will be posted on our website with the “Effective Date.”
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data handling practices, please contact us at:
C3 Analytix Technologies Inc.
Vancouver, BC
Canada
Email: info@c3analytix.com